In another forum—specifically InformationWeek’s Global CIO—I recently wrote about the no-win Catch 22 situation facing the IT outsourcing sector. The catch occurs when service providers meet contractual obligations but find themselves limited in their ability to invest in the kinds of innovations that would make their customers loyal for the long haul. In addition, they [...]
Vested IT Outsourcing Deals Avert A Catch-22 Online commentary by Kate Vitasek in InformationWeek Global CIO. Customers and suppliers say they value innovation, but most outsourcing relationships end up becoming a race to the bottom. In “vested” outsourcing deals, both parties are vested in each other’s success. Here’s the link to the entire column: http://www.informationweek.com/global-cio/interviews/vested-it-outsourcing-deals-avert-a-catc/240155037
You know the scenario. The new sheriff rides into town, wants to clean up and make a name for himself…most often leaving dead bodies in his wake. In the movies the new sheriff is usually the good guy, as in Gary Cooper’s Oscar-winning turn in High Noon, and the bad guys become the dead bodies [...]
Job No. 1 when it comes to outsourcing is never to outsource a core competency. I was reminded of this essential fact recently when I read a TechRepublic news story about GE’s huge investment to build a state of the art “green” data center on the same site in where the world’s first commercial computer [...]
We all talk about the need for innovation to energize, grow and add continuous value to outsourcing relationships. Innovation is easier said than done however, and a recent article by Stephanie Overby in CIO magazine underscores this. A survey of European CIOs found that 67 percent of IT leaders rely on outsource providers to turn [...]
Rob Preston, editor of InformationWeek, has an interesting take on “Why Some People ‘Dread’ Collaboration.” He points out that a primary reason people “dread” collaborating is due to the amount of time and energy it consumes and that they often feel pestered and pressured to use tools they think they can solve on their own. Now [...]
Stephanie Overby, of CIO Magazine, details 7 practical tips outsourcing researchers have gathered for more productive, profitable, and peaceful outsourcing relationships between customers and services providers from the work of economist and Nobel Prize winner Dr. Oliver Williamson.
When your major technology component supplier’s employees in China are killing themselves and low pay, job performance stress and quality of life conditions apparently are major contributing factors, labor provisions in current outsourcing contracts suddenly become exposed in a huge, public and dark way. Questions abound, but here’s one: Is pushing for the for the [...]
Adrian Gonzalez, Director of Logistics Viewpoints, makes the case for software vendors to transform their business models from selling their product to selling supply chain outcomes. In his post titled “Buying Supply Chain Outcomes, Not Software“, Adrian argues the case for software vendors to move to performance based models, such as Vested Outsourcing.
Research reveals that outsourcing customers commit a variety of sins when partnering with an external provider. Stephanie Overby, of CIO Maagazine, walks readers through those mistakes in her article titled “10 Crippling Mistakes IT Departments Make“.