In another forum—specifically InformationWeek’s Global CIO—I recently wrote about the no-win Catch 22 situation facing the IT outsourcing sector. The catch occurs when service providers meet contractual obligations but find themselves limited in their ability to invest in the kinds of innovations that would make their customers loyal for the long haul. In addition, they [...]
Outsource Magazine — April 2013
April 5, 2013 By Leave a Comment
Breaking the Outsourcing Conundrum Article in Outsource Magazine (Issue 31) by Kate Vitasek and Rob Ubanowicz. It begins at page 48 and runs through page 54 of the digital edition. Here’s the link: http://europe.nxtbook.com/emp/outsource/Outsource_31/index.php#/48
Boeing Needs a Vested Approach
February 13, 2013 By Leave a Comment
A report in a recent Sunday Seattle Times reported Boeing faces an indefinite grounding of the Dreamliner – its newest jet—because of a battery fire on a 787 in Boston and the smoldering of another battery on a flight in Japan a week later. The article quoted anonymous Boeing engineers who are blaming the company’s [...]
Outsource Magazine — January 2013
January 31, 2013 By Leave a Comment
Paul Krugman: pushing for some economic rationality Blog/column by Kate Vitasek I’ve talked a lot about “economic rationality” in outsourcing and business relationships in a globalised marketplace. This blog is dedicated to Paul Krugman, an economist and Nobel laureate, who fights for rationality mostly against great odds from within and without the economic community… Here’s [...]
Jones Lang LaSalle blog — November 2012
November 28, 2012 By Leave a Comment
The End of Outsourcing? Article by Anne Thoraval published November 28th, 2012 …Traditional transaction-based outsourcing deals are giving way to new forms of partnerships where the economics are in the results, not in the transactions themselves. In Vested: How P&G, McDonald’s, and Microsoft are Redefining Winning in Business Relationships, Kate Vitasek describes how under the [...]
Outsource Magazine — October 2012
October 11, 2012 By Leave a Comment
Douglass North: institutions and success The October column in Outsource Magazine explores Nobel laureate Douglass North’s ideas on institutions, “new institutional economics,” how institutions and societies interact and how those interactions can positively or negatively impact economics as they evolve. Here’s the link: http://outsourcemagazine.co.uk/articles/item/4826-douglass-north-institutions-and-success
Mean It When You Measure It
October 8, 2012 By Leave a Comment
I often teach, talk and write about the 10 Ailments that can disrupt, derail or even destroy an outsource or business relationship—and many of these ailments relate either directly or indirectly to the foibles of measuring performance. A recent post by Paul Michelman on the HBR Blog Network stresses the necessity of getting the metrics [...]
APQC SCM Community Call Webinar — October, 2012
October 2, 2012 By Leave a Comment
SCM Community Call September 2012: Vested – How P&G, McDonald’s and Microsoft are Redefining Winning in Business Relationships By Kate Vitasek October 1, 2012 In the presentation, Kate Vitasek shares the real stories of how organizations are using a Vested approach to achieve award winning results by redefining how they “win” in their business relationships. [...]
Supply & Demand Chain Executive — September, 2012
September 25, 2012 By Leave a Comment
Introduction to “Academics of Outsourcing” The first in a monthly series for SDCE on the academic thought leaders who, over the years, did the initial spadework on concepts such as the structure of the firm; credible contracting; market forces; game theory; free markets; performance management; and flexible, collaborative contract governance. Here’s the article link: http://www.sdcexec.com/blog/10735027/introduction-to-academics-of-outsourcing
Global Delivery Report — September, 2012
September 25, 2012 By Leave a Comment
10 Essentials of a Vested Outsourcing Agreement By Kate Vitasek This article in Global Delivery Report notes, “If you are increasingly wary of outsource ‘partners’ who seem to put the fun in dysfunction on a regular basis—but not in a good way—it’s probably time for a change.”
