Supply Chain Quarterly, Dec 2011

Are your key performance indicators showing all is going well, but your company is seeing reduced profitability, higher employee turnover, and the loss of key client business? The answer might be found in the behaviors and competencies of a company’s managers. Vested’s lead researcher, Kate Vitasek, along with Tracy Maylett explore how “soft” skills can affect supply chain performance. In their article titled “A hard look at the soft side of performance“, Vitasek and Maylett show the linkages between “hard” statistics of operational performance and “soft” skills, such as leadership and effective collaboration, can impact your overall performance and argue for the need to measure “soft” performance as well.

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