From my latest article on the Shared Services & Outsourcing Network:
In my last article I talked about the ailments and perverse incentives that can disrupt or destroy an outsourcing deal. I also briefly introduced our research at the University of Tennessee developed into a concept we have coined “Vested Outsourcing.” This article focuses on defining the Vested Outsourcing model.
Just what is Vested Outsourcing? Vested Outsourcing is first and foremost a mind-set change in which participants approach outsourcing differently in order to craft relationships that move beyond “butts in seats” transaction-based approaches to an environment where the provider has “skin in the game” and is responsible for driving results and real value for the buying company…
Click the first link above (or here) for the entire article.