Charles Weaver, CEO of the MSP Alliance, last month wrote about a common problem that managed service providers encounter with their internal IT departments—“inherent suspicions” about the real motives of an MSP. “For as long as I can remember,” he says, “MSPs have struggled with how to disarm the threat of internal IT departments and [...]
Laying the Foundation – What’s in it for We?
October 15, 2009 By 18 Comments
Any Vested Outsourcing relationship flourishes best in a culture in which participants work together to ensure their mutual success. While many organizations boast that they have solid partnerships in place, the University of Tennessee’s experience and research has found that most organizations really want to enhance and push their own self-interest. This is often known [...]
Rule# 1 Focus on Outcomes, Not Transactions
October 14, 2009 By 12 Comments
Any Vested relationship flourishes best in a culture in which participants work together to ensure their mutual success. In essence, Vested buys desired outcomes, not individual transactions. The service provider is paid based on its ability to achieve the mutually agreed desired outcomes. Success in Vested requires engagement of five rules. Here we examine the [...]
Rule# 2 Focus on the What, Not the How
October 13, 2009 By 6 Comments
Any Vested relationship flourishes best in a culture in which participants work together to ensure their mutual success. In essence, Vested buys desired outcomes, not individual transactions. The service provider is paid based on its ability to achieve the mutually agreed desired outcomes. Success in Vested Outsourcing requires engagement of five rules. Here we examine [...]
Rule#3 Agree on Clearly Defined and Measurable Outcomes
October 12, 2009 By 11 Comments
Success in Vested Outsourcing requires engagement of five rules. Here we examine the third of those five rules: Agree on clearly defined and measurable outcomes.
Rule #4 Optimize Pricing Model Incentives
October 11, 2009 By 4 Comments
The fourth hallmark of a Vested Outsourcing partnership is a properly structured price model that incorporates incentives for the best cost and service trade-off.
Rule# 5 Governance Structure Should Provide Insight, not Merely Oversight
October 10, 2009 By 8 Comments
Any Vested relationship flourishes best in a culture in which participants work together to ensure their mutual success. In essence, Vested buys desired outcomes, not individual transactions. The service provider is paid based on its ability to achieve the mutually agreed desired outcomes. Success in Vested requires engagement of five rules. Here we examine the [...]
