The SSON article was posted on June 12: Vested Outsourcing: From Transaction to Transformation Vested Outsourcing Part 4: Contracting for Success A common mistake in outsourcing is to cling to traditional, transaction-based contracting models. A more flexible framework is needed…
A nice mention this week on the David Consulting Group blog: The Business Value of IT — Measure. Improve. Deliver.
If you are familiar with the Vested business model, you are probably aware of what we in the Vested universe actively promote as a What’s In It For We (WIIFWe) approach for developing and negotiating outsourcing contracts. A long time friend and expert in negotiations skills training – Jeanette Nyden – joined our UT faculty […]
Vested: How P&G, McDonald’s, and Microsoft Are Redefining Winning in Business Relationships Kate Vitasek and Karl Manrodt, with Jeanne Kling. Palgrave Macmillan, $30 (240p) ISBN 978-0-230-34170-8 What’s the secret of successful companies? In this solid and thought-provoking book, consultant Vitasek (on the faculty at the University of Tennessee’s Center for Executive Education) and performance management […]
In my Vested books and speaking engagements I frequently cite the Wright brothers’ first contract as a great and early example of a win-win, outcome-based incentive plan. The challenge with any outcome-based plan is to understand the business at hand, align the parties’ interests and then clearly define and measure the results. The Wright brothers’ […]
The Vested Way- A Timely Lesson for Our Parcel Industry By Doug Kahl I just finished reading The Vested Way: How a “What’s In It for We” Mindset Revolutionizes Business Relationships by Kate Vitasek and Karl Manrodt. This invaluable e-book got me thinking about the current state of affairs in our parcel industry. The authors […]
From my latest article on the Shared Services & Outsourcing Network: In my last article I talked about the ailments and perverse incentives that can disrupt or destroy an outsourcing deal. I also briefly introduced our research at the University of Tennessee developed into a concept we have coined “Vested Outsourcing.” This article focuses on […]
Six leading outsourcing advisers have some interesting things to say about the current state of outsourcing, a good portion of them right in the Vested wheelhouse. Wells Fargo Securities recently issued its forecast for the outsourcing industry based on a conference call with outsourcing analysts at Alsbridge, Deloitte, Everest, HfS Research, KPMG and PwC. The […]
For those who may have missed the May 22 SIG webinar on the Ten Ailments–or if you want to hear it again!–here’s the playback link. Many thanks to all the folks at SIG who made this this such a success.
A Step by Step Path to Vested Outsourcing Vested outsourcing replaces the often adversarial relationship between service provider and customer with a “win win” agreement in which both sides share the benefits achieved by outsourcing. In this case study, researcher and author Kate Vitasek explains the role time and trust play in developing a vested […]