Counting on What Counts

The saying goes that not everything that counts can be counted, and not everything that can be counted counts. Those are excellent words to live by in both personal and business relationships. I especially like the nuance of the first part of the quote because all too often companies are seeking the holy grail of “value,” but […]

Jaguar Rolls On with Vested Outsourcing

There’s obvious and growing evidence to support the idea that vesting together and closely sharing your outsourcing destiny results in continuing success. A great example of this occurred in mid-November when Jaguar posted the highest score among all luxury brands in America in the J.D. Power and Associates 2010 Sales Satisfaction Index study. Jaguar is […]